Job Description for Call center executive
- Locations: Jaipur , New Delhi
- Key Skills: Telesales,Outbound Telemarketing, Customer Service, Key Account Management, Customer Care executives, Market analysts
- Experience:0-5 years
- Specialization:Customer Service (Voice) ,Shift Supervision ,Telemarketing ,Relationship/Account Servicing, Telesales
- Job Function: BPO/ Customer Care/ ITES/ Telecaller/ Operations, Sales/Business Development
- Industry: CRM/CallCentres/BPO/ITES/Med.Trans, Telecom
- Qualification: Post Graduation - Not Required School & Graduation - Any Graduate
- Executives will be responsible for interacting with Business customers and generating leads and appointments.
- B2B domestic calling at the Ashaallied.com's State of the Art & modern Response Cell in Jaipur
- Executives will be responsible for generating leads & appointments in the B2B segment, Corporate & Business Customers and High Net worth individuals through telesales & providing effective Customer Service.
- Executives will also be responsible providing Customer information to the clientele and ensuring all client queries are answered and any concerns taken care of.
- The telesales executives will also be responsible for taking care of the clients as Key Account Managers through a loyalty program.
- They would also be responsible to inform the management in case there are any escalations or client complaints and the issues are resolved.
- Updating the immediate supervisor in case of any challenges and providing end of day status report and any cases that need immediate attention.
- The telesales & Marketing Executives need to be happy people and fun loving A 7-day working week is the offering.
- Reporting and Maintenance of the In house CRM and Sales Modules.
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